If you are not entirely satisfied with your purchase, we’re here to help.
Return & Refund Policy
Last updated: 9/15/21
Thanks for shopping at LawnCrack.com.
Where are returns sent?
Current return address:
Lawn Crack, LLC
Attn: Ryan Sciamanna
34 Marcel Dr
Edgewood, KY 41017
*Please email [email protected] the tracking number immediately after receiving your tracking number. Thank you.
Tips for picking a mail carrier for your return:
- If the item is “small and light” we recommend the post office (USPS).
- If the item is “big and heavy” we recommend UPS or FedEx
The weight matters more than the size of the box. Around the 10 to 15-pound mark, UPS or FedEx will always be cheaper than the post office (USPS).
What can be returned?
Electronics cannot be returned at all. Shoes cannot be returned unless brand new, as in never worn at all. Sulkies (Ex. Proslide XT and GoSlide) must be in new condition, or very gently used condition. If your sulky was used at all, pictures must be submitted to [email protected] for approval and/or the amount we can offer for your returned item.
A $25 restocking fee applies to all returns. If your order was less than $25 in total, it would be wise not to return it. Our advice is to sell it on eBay instead.
We don’t usually enforce our restocking fee. It is stated in our policy because of dealing with unreasonable people in the past. Thanks for understanding.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have a receipt or proof of purchase. This can be emailed.
Please reference our ‘Restock Fee’ policy above as it applies to returns.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
Lawn Crack, LLC Shipping Policy
Last updated: 1/26/2019
Thank you for visiting and shopping at LawnCrack.com. Following are the terms and conditions that constitute our Shipping Policy.
To offer you the shoes at the price we do, we have to sacrifice something and that happens to be shipping and handling time. Our shoe suppliers take up to 4 weeks to ship during peak times of the year. The average shipping time on shoes is 10-14 days although it could possibly be longer.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
LawnCrack.com ships to physical addresses within the United States of America.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
LawnCrack.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
LawnCrack.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Last updated: 1/26/2019
Lawn Crack, LLC (“us”, “we”, or “our”) operates https://lawncrack.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze this data.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we feel may benefit you or your business.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Lawn Crack, LLC Terms and Conditions
Terms and Conditions (“Terms”)
Last updated: 1/26/2019
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://lawncrack.com website operated by Lawn Crack, LLC (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your information may be used for internal use by Lawn Crack, LLC employees to contact you in the future.
Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring monthly basis. Please refer to the specific subscription you are purchasing for information on specific policies for that subscription.
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for ensuring you have the rights to post any content you share on https://lawncrack.com. Any content violent, sexual, racial, or profane provided by you will forfeit your right to participate in Lawn Crack’s content sharing.
Links To Other Web Sites
Our Service may contain links to third-party websites or services that are not owned or controlled by Lawn Crack, LLC.
Lawn Crack, LLC has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Lawn Crack, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 14 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
If you have any questions about these Terms, please contact us.